Conduct Risk Associate

Manchester, Greater Manchester
£20,000 - £24,000 pa
27 Jul 2018
26 Aug 2018
Job Sector
Experience Level
Contract Type
Full time, Permanent

The role will role will be responsible for providing 1st line oversight to ensure the highest standards of customer experience.

The Client: Our client is a leading financial services business who have grown consistently and are expanding their Conduct Risk Team

This Client does not provide sponsorship.

The role-

  • Ensure all business areas are performing to the required standard
  • Managing internal and external testing, including customer journey reviews, complaints, back office and Partners.
  • Conduct Root Cause Analysis
  • Developing and delivering conduct reviews with key stakeholders to provide and evidence the highest level  of assurance, including internal debriefs and onsite Parnter visits.
  • Responsible for the oversight and improvement of all areas
  • Work closely with colleagues and play an intergral part in helping to achieve Operational objectives
  • Responsible for managing relationships with key holders both internally and externally
  • Work closely with the Senior Operational Risk Manager and Conduct Risk Manager.                                                      

Key Requirements-

  • Good working knowledge of Data Protection, CONC, DISP, LSB Standards of Lending Practice and Credit Services Association
  • Experience in conducting Root Cause Analysis and tracking MI to determine trends and emerging risks
  • Financial services’ experience