Collections & Recoveries Manager – West Yorkshire

West Yorkshire
£40-50K, £6K car allowance + bonus & benefits
11 Jul 2018
10 Aug 2018
Job Function
Risk Management
Experience Level
Contract Type
Full time, Permanent

My client is a progressive and extremely customer focussed organisation who are well established and have a great name within their sector. They now have an exciting opportunity for a Collections & Recoveries Manager to join them at their Head Office in West Yorkshire. Reporting into the Head of Credit Risk, your main responsibilities will be as follows:

  • Manage 3rd party relationship with the outsourced operational Collections team to maximise operational performance and maintain service level agreements.
  • Develop, implement and manage Collections and Recoveries strategies and communications to minimise bad debt losses, whilst ensuring fair customer outcomes.
  • Identify and implement continual improvement initiatives to maximise efficiency within Collections.
  • Manage regulatory risks within the Collections and Recoveries arenas, ensuring processes, strategies and communications are demonstrably compliant with regulatory requirements.
  • Manage relationship with Debt Purchasers to ensure operational practices and recovery performance is satisfactory.
  • Interpret Collections and Recoveries MI to identify emerging issues and opportunities.
  • Lead, motivate and develop a small team of Collections analysts
  • Ensure TCF is embedded in all activities.
  • Provide Collections and Recoveries expertise to support departmental and business wide initiatives.

In order to succeed in this role, candidates will have the following skills and experience:

  • In depth knowledge and practical experience of Collections within the UK consumer credit industry.
  • Practical application of regulatory change into policy and process.
  • Proven record of managing others
  • Knowledge of Debt Collection Agency and Debt Sale / Purchase markets
  • Experience of Collections strategy development.
  • Self-motivated with ability to initiate change and take responsibility for delivering solutions.
  • Good communicator (both written and oral) with ability to influence at a senior level.
  • Enthusiastic and committed team player with flexible and adaptable approach.

The right candidate will benefit from a great working environment within an organisation that puts a big emphasis on employee engagement. On top of that there is a strong package on offer including an impressive 29 days holidays.

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