Training & Competence Manager – General Insurance

Kirstie Burn
London (Greater)
12 Feb 2018
14 Mar 2018
Job Sector
Insurance Risk
Job Function
Compliance, Regulation
Experience Level
Contract Type
Full time, Permanent

Job Description:               This Global Insurance provider is seeking a T&C Manager to be responsible for implementing the UK T&C Scheme.  The role will ensure that the T&C scheme is communicated to all employees who undertake regulatory activities, work with Managers to embed appropriate training and development to maintain ongoing competence in all areas.


The Client-

Leading General Insurance provider operating on a Global Platform

This Client does not provide sponsorship.

The role-

  • Work in Partnership with stakeholders to implement and embed an appropriate culture that promotes an understanding and knowledge of regulation in UK Customer ensuring adherence and compliance to the framework
  • Work in Partnership with the Head of Training and Competence to implement and embed the T&C Scheme in UK Customer Services
  • Work in partnership with the L&D and Resourcing teams to ensure all employees (including new staff) are aware of and comply with all requirements of their roles
  • To act as an interface between the business, senior management and various support functions for training, competency and recruitment
  • Increase knowledge and awareness and develop strategies that lead to improvements in competency
  • Work with the Head of T&C to develop and provide accurate reporting of T&C MI and performance to the board
  • Provide continual oversight and file reviewing with feedback on successes and gaps
  • Proactively managing senior internal stakeholders
  • Work in partnership and manage effective relationships with senior stakeholders in Risk & Compliance
  • Oversee the day-2-day management, maintenance, adherence to and ownership of the T&C Scheme
  • Work with the Head of T&C to ensure the CPD framework for Approved Persons and Senior Manager Insurance Regime is implemented as required
  • Proactively identify improvements to the design, performance and reporting on the T&C Scheme
  • Ensure that the management team is kept informed of all emerging risks and that they are apprised of progress in relation to the management of existing key risks
  • Monitor and act in recommendations from Internal Audit & Compliance

Key Requirements-        

  • High level of personal drive
  • The job holder must be able to effectively self-manage and ensure compliance with all procedures and associated external regulations
  • Good judgement
  • Stakeholder management
  • Experience within Financial Services regulated environment, preferably General Insurance
  • Experience and evidence of delivering improvements through T&C
  • Well-developed communication skills
  • Highly developed planning and organisational skills
  • Confident team player

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