Job Title:	Client Helpline - Consumer Finance
Reference:	exec435
Salary:	£Negotiable
Location(s):	London
Industry(s):	Banking, Consumer Finance, Financial Services, Risk
Advertiser:	Citifocus Ltd
Employment Type:	Permanent
Posted:	09-02-2010

Description:

Our client seeks to recruit a number of client service professionals with a good understanding of the contact centre environment and familiarity with consumer finance and its regulation.
Applicants will demonstrate a professional and confident telephone manner, together with a commitment to customer service and the ability to build and develop effective working relationships at all levels across this complex and rapidly expanding organisation. The successful candidate will be highly motivated with a strong work ethic and the proven time management skills, essential to succeeding in a deadline driven, pressurised environment. A high degree of intellectual capability and strong analytical skills are essential.
The role is varied and the successful candidate will provide advice and guidance to a wide ranging client base via telephone, internet and, on occasion, face to face. This is a new area of the business and, as such, the role will include involvement in setting service levels and assessing user requirements and operational risk issues.