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- Analyse case documentation from a variety of sources
- Make decisions on individual PPI cases in line with company and regulatory guidelines
- Calculate redress where appropriate
- Issue relevant customer correspondence
- Manage a team of agents who undertake a range of PPI mis-selling complaints
- Deal with day to day KPI's and team SLA's
Skills and Experience:
- Extensive experience of PPI complaint decision making and redress calculation within a financial services environment.
- Strong analytical, communication and system skills.
Excellent organisational skills and the ability to produce results in a targeted, pressured environment.
Please note this project is based in Poole.